Job Description

Branch Member Service Associate (Full-Time) - Washington, DC

Join to apply for the Branch Member Service Associate (Full-Time) - Washington, DC role at NASA Federal Credit Union .

As a Branch Member Service Associate in our Washington, DC location you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills, strong verbal communication, and above all, a desire to help others. The Branch Member Service Associate position is a tiered role with a solid compensation package and formal training modules you control your career advancement as you learn and execute new skills. Preference will be given to candidates with at least one year of banking experience. This position requires travel to other local branches on a regular basis, and you must have reliable transportation.

Job Duties and Responsibilities

• Empathize with members and provide solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
• Identify member needs to provide solutions on products that meet the members needs and facilitate the member's financial security.
• Respond to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards, and loan applications.
• Process a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposit, file transfers, and stop payment set up and changes.
• Handle complex member situations such as deceased member, guardianships, and representative payee accounts.
• Handle consumer loan application processing, document collection, and disbursements.
• Advise members regarding available insurance protection (life, disability, gap, etc.).
• All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
• All MSAs may be assigned duties to support other areas in the Credit Union.
• All MSAs are expected to support the Call Center queues (phone and email).

Education and Experience

• MSA I High school diploma or GED. Minimum of one year of customer service experience with cash handling, or Bank/Credit Union/financial Call Center knowledge/experience with financial products. Cash handling experience required.
• MSA II High school diploma or GED. Bank/Credit Union experience with at least 6 months of opening Personal Accounts such as savings, checking, CDs, Money Market. Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.
• MSA III High school diploma or GED. Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance. Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience. Advanced sales/cross?selling experience.

$21 $27.50 an hour

Branch Member Service Associate (MSA) I

• Basic skill level experience: Less than two years of experience $21.00 ($43,680)
• Greater than two years $22.00 ($45,760)

Branch Member Service Associate (MSA) II

• Broad skill level experience: Less than two years of experience $23.00 ($47,840)
• Greater than two years but less than four $23.75 ($49,400)
• Greater than four years $24.50 ($50,960)

Branch Member Service Associate (MSA) III

• Advanced skill level experience: Less than two years of experience $25.00 ($52,640)
• Greater than two years but less than four $26.25 ($55,680)
• Greater than four years $27.50 ($59,120)

Benefits

• 100% Credit Union?Paid insurance coverage begins the 1st day of the month, following 30 days after hire date.
• Health Insurance Choice of two nationwide PPO plans (High Deductible and Low Deductible)
• Dental, Vision, Long?term Disability, Flexible Spending Medical and Dependent Care Accounts, Health Savings Account, Voluntary Supplemental Life and Dependent Life Insurance, Voluntary Short?term and Long?term Disability Insurance, Voluntary Long?term Care Insurance, and Employee Assistance Program.
• 401(k) with employer match up to 6% (immediate vesting) and Gain Sharing Bonus for all employees.
• Paid holidays, vacation leave, sick and safe leave, and education assistance for full?time employees; 11 paid holidays and sick and safe leave for part?time members.
• Additional benefits: Identity Theft Protection (additional fee), Pet Health Insurance, Employee Discount Program, and Credit Union Membership eligibility.

All benefits are based on meeting NASA Federal Credit Unions eligibility requirements and the carriers terms and conditions.

Work Schedule

All MSAs are scheduled to work a minimum of two Saturdays per month, including those assigned to branches without Saturday hours. The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30?am and 5:30?pm MondayThursday, 7:30?am to 6:30?pm Friday, and 8:30?am to 1:30?pm Saturday. Positions are overtime eligible.

WERE STRONGER TOGETHER

At NASA Federal Credit Union we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruiting and retaining a diverse team with the best talent to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Job Tags

Full time, Temporary work, Part time, Local area, Immediate start, Flexible hours,

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