Job Description

Job Description

Job Description

Join Our Award-Winning Team as the Vice President of Service Center Operations!

Forbes has recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions again in 2025 , for the third consecutive year !

Are you a visionary leader with a passion for fostering growth and excellence? Do you have a track record of inspiring teams, achieving ambitious goals, and delivering outstanding results? If you’re ready to make a meaningful impact on our members' lives and our community, we’d love to meet you!

What We Offer:

• Competitive Salary: $63,851 - $95,777, commensurate with experience.

• Comprehensive Benefits Package: Health insurance, retirement plans, paid time off, and more.

• Impactful Work: Ensure sound portfolio performance while safeguarding members and the Credit Union.

• Supportive Environment: Collaborate with a team that values your contributions and supports your professional growth.

• Growth Opportunities: Advance your career within a dynamic and rewarding industry.

• A Rewarding Career: Make a difference in the lives of members and the communities we serve.

Opportunity Overview:

As the Vice President of Service Center Operations, you’ll lead and inspire our team in our Paoli, Indiana Service Center driving strategic initiatives, optimizing branch efficiency, and cultivating a culture of exceptional service. In this pivotal role, you will be at the forefront of our mission to deliver outstanding financial services while making a positive difference in the communities we serve.

What You’ll Do:

• Lead Branch Operations: Oversee day-to-day operations and ensure profitability while maintaining high standards of service and efficiency.
• Drive Growth: Identify market needs, develop innovative solutions, and expand our services to meet those needs and increase market share.
• Develop Talent: Mentor and inspire team members, helping them reach their highest potential and achieve our business objectives.
• Enhance Member Experience: Serve as a trusted advisor, deepen relationships with members, generate new memberships, and focus on delivering exceptional service.
• Optimize Resources: Manage branch resources effectively to enhance performance and achieve operational goals.
• Foster Collaboration: Work closely with other business units to align strategies, share insights, and drive collective success.
• Lead by Example: Ensure that all branch activities comply with regulations and internal policies and identify areas for improvement.
• Champion Community Engagement: Actively participate in community activities and initiatives to strengthen our local presence and impact.

What We’re Looking For:

• Education & Experience: A 2–4-year degree in Business or a related field, with 3-5 years of management experience in a retail or financial services setting. Lending experience is a must.
• Expertise: Strong understanding of financial products, services, and market trends. Proficiency in software systems related to Core, Lending, Budget, and Compliance.
• Skills: Excellent communication, sales, and service skills with a proven ability to lead, resolve conflicts, and drive results.
• Judgment & Problem-Solving: The ability to analyze complex situations, apply sound principles, and develop effective solutions.

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.

If you’re a driven leader ready to make a meaningful impact and contribute to our continued success and growth, we invite you to apply!

PM19

Compensation details: 63851-95777 Hourly Wage

PI99a1ebfaf5dc-25405-38877651

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