Job Description
The CLEAR Senior Service Agent makes magic happen every day by creating frictionless experiences for our members.
What You'll Do
- Deliver pay per use revenue by educating travelers on the benefits of CLEAR Mobile
- Balance high volume with high-quality customer and member experiences
- Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs to Operations Manager and Member Care as required/needed.
- Consistently follow all security and safety protocols at all times
- Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training.
- Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team.
- Follow all daily checklists including proper inventory and storage of all CLEAR Mobile hardware assets.
- Awareness of all CLEAR policies and procedures including tracking in/out times and break times - surfacing concerns to the Operations Manager.
What You're Great At - Ability to function autonomously and with integrity keeping the CLEAR's customers and business partners best interests in mind.
- Strong communication skills and the ability to engage with customers, members, and teammates alike.
- Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment.
- Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers.
- Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!
- Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.
Role Requirements - You must be 18 years of age or older
- High school diploma or GED equivalent required
- Open availability and flexibility is a must - ability to work a variety of shifts
- Ability to stand for up to 8 hours per day
- Requires completion of airport badging or government screening process, and other applicable associated requirements, including a drug test
- Desire to grow into a management and/or leadership position
How You'll Be Rewarded - Free CLEAR membership for you + family/friends discounts
- 401(k) Retirement Plan, including a company match*
- 10 company-paid holidays (paid 1.5x if worked)
- Full-time team members also receive:
- See more of our amazing benefits, including any eligibility or specific location offerings, HERE!
* Not available in Puerto Rico
About CLEAR Have you ever had that green-light feeling? That feeling when you hit every green light and the day just feels like magic? CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 19+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at fieldrecruiting@clearme.com.
Job Tags
Full time, Shift work,