Job Description

Part-Time Front Desk Associate, Midtown Center Washington DC Join to apply for the Part-Time Front Desk Associate, Midtown Center Washington DC role at WeWork . About The Opportunity As a Part‑Time Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests. Part‑time hours are Monday‑Thursday 9 AM–5 PM. Depending on the location you are assigned, you will either work with a variety of members from different backgrounds or focus your efforts on one of our Enterprise clients. Responsibilities Greet all members and guests with a warm and welcoming demeanor. Cover the front desk during the building’s set business hours and be an on‑site point of contact for members. Ensure visiting guests are registered and checked in in accordance with WeWork’s guest policies. Provide orientation of our spaces and relevant information to ensure all first‑time visitors and guests feel welcome and supported. Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling. Help ensure your building is fully operational and make adjustments when needed. Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary. Be an expert in WeWork products and services and appropriately promote WeWork‑provided service offerings to our members and guests. Member Engagement Learn the names of members and guests and get to know their businesses with the goal of building relationships. Keep track of relevant member notes and information in WeWork systems. Answer questions from members and guests knowledgeably and offer appropriate WeWork products and solutions. Identify opportunities to celebrate members’ successes and milestones. Know and recommend local restaurants, food delivery services, catering options, outing venues, post office, shipping center, supply store, etc. Building Operations and Management Assist with handling mail and packages throughout the day including receiving, processing, sorting and organizing. Know and explain WeWork policies and procedures around mail and mailroom. Monitor our spaces and make adjustments when needed (e.g., picking up rubbish, resetting chairs, straightening pillows). Help maintain building amenities throughout the day (e.g., restocking the Community treat bowl, keycards, printers). Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed. About You You’re a people‑person—you enjoy meeting new people from all walks of life. In‑person interactions energize you and you have outstanding interpersonal skills. You feel comfortable and confident being the face of the brand. Helping others gives you a sense of accomplishment. You work well in a team and can roll up your sleeves to help when needed. You’re able to multitask while always prioritizing the member experience. You have worked in hospitality / retail or customer service before (preferred but not required). You have strong verbal and written communication skills. You are comfortable with and proficient in basic computer skills. You demonstrate and value integrity, dependability, responsibility, accountability, self‑awareness, work ethic, and compassion. You show a passion and understanding of WeWork’s mission and values. You have a secondary school certificate (preferred but not required). Compensation & Benefits Base Pay: $21.00 – $22.00 hourly. Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. Benefits: Full‑time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including 20 days of PTO, approximately 13 paid holidays, 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance. Life At WeWork Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet, and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Equal Employment Opportunity WeWork is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy, gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other protected characteristic. WeWork is also a proud affirmative action employer with respect to veterans and individuals with disabilities. #J-18808-Ljbffr WeWork

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