Concierge Job at Talent Lab Partners LLC, Miami, FL

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  • Talent Lab Partners LLC
  • Miami, FL

Job Description

Job Description

Concierge – Luxury Residential Community (UHNW Clientele)

Location: Miami, FL

Employment Type: Full-Time

About the Role

This luxury residential community—home to ultra-high-net-worth residents—seeks an exceptionally polished, service-driven Concierge to serve as the first point of contact and the face of the property. This individual will ensure a seamless, white-glove living experience marked by discretion, hospitality, and anticipatory service.

Key Responsibilities

Resident Experience & Guest Relations

  • Greet residents and guests with the highest standards of professionalism, etiquette, and personalized service.
  • Provide tailored assistance proactively—anticipating needs, preferences, and special requests.
  • Support residents with reservations, travel arrangements, event access, dining recommendations, and local lifestyle solutions.
  • Maintain a consistently warm, polished, and discreet presence in the lobby at all times.

Front Desk Operations

  • Answer phone calls, manage emails, and respond promptly to resident inquiries.
  • Oversee package handling, deliveries, and secure storage of personal items.
  • Coordinate access control, visitor management, and security procedures in partnership with building staff and vendors.
  • Track amenity bookings (spa, pool cabanas, event spaces, private dining rooms, etc.) and ensure residents receive priority access.

Lifestyle Coordination

  • Build relationships with local high-end service providers (restaurants, private drivers, wellness professionals, yacht charters, etc.).
  • Arrange bespoke services including housekeeping, private chefs, personal shoppers, pet care, and luxury transportation.
  • Assist with resident events, private gatherings, and onsite activations to elevate the community experience.

Administrative & Building Support

  • Maintain accurate logs, reports, and daily shift notes.
  • Communicate effectively with property management, maintenance, and security teams.
  • Support move-ins/move-outs with greeting, elevator coordination, and concierge-level assistance.
  • Uphold strict confidentiality when handling resident information.

Qualifications

  • 2+ years of hospitality, concierge, luxury hotel, or high-end residential experience.
  • Exceptional interpersonal, communication, and problem-solving skills.
  • Polished, professional appearance with impeccable customer-service standards.
  • Ability to multitask in a fast-paced lobby with a calm, service-first demeanor.
  • Experience working with UHNW individuals strongly preferred.
  • Strong knowledge of Miami restaurants, nightlife, events, travel logistics, and luxury lifestyle services.

What We’re Looking For

  • Someone who embodies discretion , refinement , and anticipatory service .
  • A hospitality-driven mindset with a genuine passion for improving residents’ lives.
  • The ability to represent the property’s brand with elegance and poise.
  • A concierge who treats each resident like a long-term relationship, not a transaction.

Job Tags

Full time, Local area, Shift work,

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