Job Description

Job Description

Concierge – Luxury Residential Community (UHNW Clientele)

Location: Miami, FL

Employment Type: Full-Time

About the Role

This luxury residential community—home to ultra-high-net-worth residents—seeks an exceptionally polished, service-driven Concierge to serve as the first point of contact and the face of the property. This individual will ensure a seamless, white-glove living experience marked by discretion, hospitality, and anticipatory service.

Key Responsibilities

Resident Experience & Guest Relations

• Greet residents and guests with the highest standards of professionalism, etiquette, and personalized service.
• Provide tailored assistance proactively—anticipating needs, preferences, and special requests.
• Support residents with reservations, travel arrangements, event access, dining recommendations, and local lifestyle solutions.
• Maintain a consistently warm, polished, and discreet presence in the lobby at all times.

Front Desk Operations

• Answer phone calls, manage emails, and respond promptly to resident inquiries.
• Oversee package handling, deliveries, and secure storage of personal items.
• Coordinate access control, visitor management, and security procedures in partnership with building staff and vendors.
• Track amenity bookings (spa, pool cabanas, event spaces, private dining rooms, etc.) and ensure residents receive priority access.

Lifestyle Coordination

• Build relationships with local high-end service providers (restaurants, private drivers, wellness professionals, yacht charters, etc.).
• Arrange bespoke services including housekeeping, private chefs, personal shoppers, pet care, and luxury transportation.
• Assist with resident events, private gatherings, and onsite activations to elevate the community experience.

Administrative & Building Support

• Maintain accurate logs, reports, and daily shift notes.
• Communicate effectively with property management, maintenance, and security teams.
• Support move-ins/move-outs with greeting, elevator coordination, and concierge-level assistance.
• Uphold strict confidentiality when handling resident information.

Qualifications

• 2+ years of hospitality, concierge, luxury hotel, or high-end residential experience.
• Exceptional interpersonal, communication, and problem-solving skills.
• Polished, professional appearance with impeccable customer-service standards.
• Ability to multitask in a fast-paced lobby with a calm, service-first demeanor.
• Experience working with UHNW individuals strongly preferred.
• Strong knowledge of Miami restaurants, nightlife, events, travel logistics, and luxury lifestyle services.

What We’re Looking For

• Someone who embodies discretion , refinement , and anticipatory service .
• A hospitality-driven mindset with a genuine passion for improving residents’ lives.
• The ability to represent the property’s brand with elegance and poise.
• A concierge who treats each resident like a long-term relationship, not a transaction.

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