Client Service Agent
Connexions Inc. (CNX) is an appraisal management software that provides fast, reliable and cost-effective valuation services to the lending industry. CNX products manage the full administration of the appraisal process, vendors and support consistent quality control of policies and procedures. CNX is part of The Nationwide Group (TNG) — a pioneer of outsourced financial services software.
Position Summary
The role plays a critical part in the retention of our existing clients; Financial Industry. In this role, you will offer an exceptional client experience (Lenders & Appraisers) through problem solving and client requirement knowledge. You will ensure a smooth appraisal management process by monitoring appraisal requests. This is a Business to Business client service position (no sales). We are currently hiring for a full-time role.
Position Profile
• Excellent communication skills - verbal and written fluency at a professional level
• Post-Secondary Education required.
• Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners.
• Industry experience in any of the following is an asset; business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services
• Be available to work between 8:00 am – 8:00 pm (Eastern Time), Monday through Friday. Some Evenings Required
• Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command
• Sign up new broker user
• Proficient computer skills including competency with MS Word, Excel and Outlook
• Demonstrates sound judgment and effective problem solving skills
• Remains energized and focused in a fast-paced and evolving environment
• Must have speedy and accurate typing skills, and be detail oriented
• Seek opportunities to introduce new ideas and improve processes
• Industry knowledge is preferred but not mandatory.
We thank you for your interest only candidates selected for an interview will be contacted.
...Medical Social Worker at Crossbridge Hospice summary: The Medical Social Worker at... ...experience in hospice or palliative care to support patients and families effectively. At... ...purpose and aspirations, we foster a community driven by authenticity, innovation, and...
...Empower Recovery Through Lived Experience and Peer Support At State of the Heart Recovery, Peer Support Workers provide essential recovery-oriented services to... ...communication, and the ability to support clients in diverse community environments. What You Will Do Meet with...
...highly motivated and detail-oriented software engineers to join our growing CS team. These roles... ...Bachelors degree (or equivalent experience) in Computer Science, Software Engineering... ...letter based off successful completion of internship A chance to make a real impact on...
...in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, Mxico y el Reino...
...Job Description Licensed Practical Nurse (LPN) Corrections. Job Type: Local/Travel Contract. Shift: Days, 40hr Week (5x8)- Will float between Hospital/Jail units with inmates. Location: Burlington, KS. Requirements: 1yr experience in the past 3yrs (Corrections, Hospital...