Job Description

Hi,

The following requirement is open with our client

Role: AMS Project Manager

Location: Winston Salem, NC (27103) - Remote
Duration: 6+ Months

Detailed Job Description:

Oversee the delivery and operations of application support services for an apparel CPG account. The ideal candidate will have a strong background in IT service management, incident problem change management, and team leadership. Candidate will be responsible for ensuring SLA adherence, continuous service improvement, and client satisfaction.

Must Have Skills (Top 3 technical skills only) *

• Lead and manage the AMS team to deliver high-quality support services across multiple applications.
• Serve as the primary point of contact for client stakeholders for all AMS-related activities.
• Ensure adherence to SLAs, KPIs, and other contractual obligations.

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. Manage incident, problem, change, and release management processes.
2. Drive root cause analysis and implement preventive measures.
3. Monitor and report on service performance, trends, and improvement opportunities.

Job Tags

Similar Jobs